Clarissa E. Agiato

15872 Kutztown Road
Maxatawny, PA 19538
(610) 737-8641


A creative, well organized computer specialist. An experienced leader possessing strong written and oral communication skills.


Kutztown University, Undergraduate pursuing Computer Science degree. Expected graduation 2019.

Lehigh Carbon Community College, Aug 2012-December 2015, AAS Computer Specialist in Web Development and Design. Dean’s List; 3.7

HTML Writers’ Guild, 2000, Completed online classes on HTML and web graphic design.

Barnstone Studios, 1999, Full Time Student, studying design and developing a portfolio.


Operations Manager, 2007 – 2011, Gothic Inc., Whitehall, PA


  • Oversaw daily operations at 8 retail locations, 2 websites, a warehouse, and the corporate office. Reported directly to the President/CEO.
  • Performed regular audits on sales, product inventory, pricing, and payroll.
  • Conducted weekly store inspections.
  • Maintained the company warehouse by replenishing inventory sold and keeping it well organized.
  • Delivered products to stores and educated employees on new merchandise.
  • Merchandised endcaps and window displays at most stores.
  • Planned and executed store meetings, manager meetings, and new employee orientation events.
  • Hired new managers, wrote performance reviews and disciplinary warnings, and terminated managers when necessary.
  • Designed and printed signage for sales and other events.
  • Assisted the CEO in developing a new store concept, helped to scout locations, and oversaw the grand opening of the first store under that concept.

Store Manager, 2003 – 2006, RadioShack, Shillington, PA


  • Produced strong profits by identifying and selling high margin products. Trained employees to do the same.
  • Conducted inventory audits and monitored for shrinkage.
  • Wrote schedules and interviewed potential new hires.
  • Taught employees about new products and how to sell them.
  • Held weekly one-on-one meetings with employees to assess their performance and develop their skills.

Store Director, 2002 - 2003, Hollywood Video, Savannah, GA


  • Monitored inventory of rentals and impulse items, reordered as necessary.
  • Interviewed, trained, and regularly evaluated all store employees.
  • Resolved customer complaints.
  • Reviewed accounts with past-due videos and made daily reminder calls.
  • Kept a clean and well organized 6,656 square foot store through proper delegation.

Store Manager, 2000 – 2002, Suncoast, Whitehall, Scranton and Pottstown, PA


  • Reduced and then maintained low inventory shrinkage in a mall environment.
  • Met and exceeded sales goals by promoting product knowledge and customer service while also incentivizing upselling for employees.
  • Interviewed, hired, trained, evaluated, and disciplined employees.
  • Received and processed inventory shipments.
  • Recruited to assist other stores in the district with merchandising and inventory control.


  • Web Site Designer and Developer, 2013-2015, No Kill Lehigh Valley and SOAR.
  • Pamphlet Delivery and Distribution, 1997-2000, RAINN (Rape, Abuse, and Incest National Network).
© Clarissa Agiato, 2016