Clarissa E. Agiato

15872 Kutztown Road
Maxatawny, PA 19538
(610) 737-8641


PROFESSIONAL PROFILE

A creative, well organized computer specialist. An experienced leader possessing strong written and oral communication skills.

EDUCATION

Kutztown University, Undergraduate pursuing Computer Science degree. Expected graduation 2019.

Lehigh Carbon Community College, Aug 2012-December 2015, AAS Computer Specialist in Web Development and Design. Dean’s List; 3.7

HTML Writers’ Guild, 2000, Completed online classes on HTML and web graphic design.

Barnstone Studios, 1999, Full Time Student, studying design and developing a portfolio.

EMPLOYMENT

Operations Manager, 2007 – 2011, Gothic Inc., Whitehall, PA

Responsibilities:

  • Oversaw daily operations at 8 retail locations, 2 websites, a warehouse, and the corporate office. Reported directly to the President/CEO.
  • Performed regular audits on sales, product inventory, pricing, and payroll.
  • Conducted weekly store inspections.
  • Maintained the company warehouse by replenishing inventory sold and keeping it well organized.
  • Delivered products to stores and educated employees on new merchandise.
  • Merchandised endcaps and window displays at most stores.
  • Planned and executed store meetings, manager meetings, and new employee orientation events.
  • Hired new managers, wrote performance reviews and disciplinary warnings, and terminated managers when necessary.
  • Designed and printed signage for sales and other events.
  • Assisted the CEO in developing a new store concept, helped to scout locations, and oversaw the grand opening of the first store under that concept.

Store Manager, 2003 – 2006, RadioShack, Shillington, PA

Responsibilities:

  • Produced strong profits by identifying and selling high margin products. Trained employees to do the same.
  • Conducted inventory audits and monitored for shrinkage.
  • Wrote schedules and interviewed potential new hires.
  • Taught employees about new products and how to sell them.
  • Held weekly one-on-one meetings with employees to assess their performance and develop their skills.

Store Director, 2002 - 2003, Hollywood Video, Savannah, GA

Responsibilities:

  • Monitored inventory of rentals and impulse items, reordered as necessary.
  • Interviewed, trained, and regularly evaluated all store employees.
  • Resolved customer complaints.
  • Reviewed accounts with past-due videos and made daily reminder calls.
  • Kept a clean and well organized 6,656 square foot store through proper delegation.

Store Manager, 2000 – 2002, Suncoast, Whitehall, Scranton and Pottstown, PA

Responsibilities:

  • Reduced and then maintained low inventory shrinkage in a mall environment.
  • Met and exceeded sales goals by promoting product knowledge and customer service while also incentivizing upselling for employees.
  • Interviewed, hired, trained, evaluated, and disciplined employees.
  • Received and processed inventory shipments.
  • Recruited to assist other stores in the district with merchandising and inventory control.

VOLUNTEER EXPERIENCE

  • Web Site Designer and Developer, 2013-2015, No Kill Lehigh Valley and SOAR.
  • Pamphlet Delivery and Distribution, 1997-2000, RAINN (Rape, Abuse, and Incest National Network).
© Clarissa Agiato, 2016